Frequently Asked Questions
What is Datieve?
Datieve is a self-hosted file indexing and governance platform for NAS systems. It provides fast full-text search, role-based access control, and ghost file tracking.
How does it work?
You deploy the Datieve Agent on your NAS via Docker. It indexes your files and serves a WebSocket API. Employees use the desktop app to browse and search files based on their permissions.
What are ghost files?
When files are deleted, Datieve marks them as 'ghosts' instead of removing them from the index. This lets you find files that existed in the past—useful for auditing and disaster recovery.
Does my data leave my network?
No. The Agent runs entirely on your NAS. The only external communication is a daily license check-in that sends file counts (not names or paths) to verify your subscription.
What counts toward my file limit?
Every file and folder indexed counts. Deleted files (ghosts) do not count toward your limit.
What happens if I exceed my limit?
Between soft and hard limits, you see a warning but indexing continues. Above the hard limit, new file indexing pauses until you upgrade or remove files.
Can I upgrade my plan?
Yes. Contact support to upgrade mid-cycle with prorated billing.
How fast is the search?
Search queries typically return in under 100ms across millions of files, powered by SQLite FTS5.
What platforms are supported?
The Agent runs on any system with Docker (most NAS devices). The desktop app supports Linux, macOS, and Windows.
How do permissions work?
You create users and groups in the admin panel. Each group is assigned access to specific folders. Users only see files within folders their groups can access.
Is there an API?
Yes. The Agent exposes a WebSocket API for all operations. The desktop app uses this same API.
How do I get support?
Email support@datieve.com. Pro and Business plans get priority response. Unlimited plans get dedicated support.
Still have questions? Contact us