Questions

Does it make things up?

It is told to answer only from your content and to say plainly when it does not know. It will not invent a price, a policy or a spec.

Do we hold an API key?

Only on your own server, inside the proxy we give you. The browser never sees it, and we never ask you to put a key anywhere public.

What data do you get from us?

The public pages we scrape, and the conversations your customers have with the widget so you can read them back. Nothing from behind a login, unless you build a lookup for it.

How long are conversations kept?

You set the retention period. Anything older is deleted automatically.

What stops the widget being abused?

The agent only discusses your business, messages are length-capped, and there are rate limits per site and per customer.

Our site changes often. Will it keep up?

We check for changes on a schedule you pick, as often as every 30 minutes, and re-read the site when a page you care about actually changes.

Can it look up an order or check stock?

Yes, if you add a small endpoint on your side for it to call. Those lookups are read-only and scoped to the customer asking.

Can we change how it sounds or what it covers?

Yes. Tell us and we adjust it here. Your embed code does not change.

What if our catalogue is huge?

There is a ceiling on how much text we load per site. Past it, a search-based setup fits better than a flat knowledge base, and we say so upfront.